Lessons Learned

What have we learned so far about problem solving?

• Know the facts;
• Involve the right people;
• Build relationships;
• Communicate effectively;
• Be prepared to deal with conflicts and disagreements;
• Be tenacious – work at it – use a methodical approach.

What have we learned about decision making?

• Avoid last minute decisions when possible;
• Include a reflective process as a positive strategy;
• Have agreed-upon rules of engagement, including a process of resolving conflict when and if it should occur when making decisions.