Lessons Learned

  • Role clarity is about understanding and agreeing about roles of the people in the collaboration and their mandates;
  • However, role clarity can be challenged when roles need to change during busy times, such as flu season; therefore, it is important to be flexible and adaptable with roles during these times;
  • Research shows that role clarity is the most frequently noted interpersonal factor that influences collaboration;
  • Role clarity needs to be communicated early, clearly, and on an ongoing basis;
  • Don’t assume that people in the other sector understand your role … even if you have been working closely for many years;
  • It’s important to address challenges. For example correcting misperceptions and addressing feelings of being unappreciated and misunderstood.
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